Terms of Service

1. Acceptance of These Terms

By accessing this website, you confirm that you have read these Terms of Service and that you agree to be bound by them. If you do not agree, you must not use the website or purchase our services. These terms apply together with our Privacy Policy, which explains how we handle personal information, and with any written care card, setup sheet or appointment confirmation that we provide for a specific purchase.

Where a specific written agreement signed by both parties conflicts with these terms, the signed agreement controls for that transaction. Otherwise, these terms are the complete agreement between you and Angela Reptile Kingdom LLC regarding the use of this website and the purchase of our animals, habitats, supplies and coaching services.

2. Eligibility and Age Requirements

You must be at least eighteen years old, or the age of majority in your jurisdiction, to purchase a live animal or to enter into a binding agreement with us. If you are below that age, a parent or guardian must make the purchase and accept these terms on your behalf. We may ask for identification to verify age or identity before completing a live animal sale.

You must also be legally permitted to keep the species you wish to purchase. Some animals are subject to local, state or federal restrictions, permit requirements or outright bans. It is your responsibility to confirm that you may lawfully keep a species at your address before you place an order. We may decline a sale where we are not satisfied that the relevant rules are being met.

3. Description of Services

Angela Reptile Kingdom LLC provides six categories of service: captive-bred geckos and lizards, colubrid and boa snakes, tarantulas and invertebrates, complete vivarium setups, feeder insect subscriptions, and health checks and husbandry coaching. The website describes these services for general information. Specific availability, sizing and pricing are confirmed individually because live animals vary and habitats are built to order.

We may add, change or discontinue a service at any time. Descriptions on the website are not an offer capable of acceptance by itself. An agreement is formed only when we confirm your order or booking in writing, as described in the orders section below.

4. Orders and Enquiries

An enquiry submitted through the contact form or by email is a request for information, not a binding order. We will respond with availability, a quotation and any questions we need answered before proceeding. An order becomes binding when we issue a written confirmation that accepts it and, where a deposit is required, when that deposit is received.

We reserve the right to decline any order. Common reasons include a species that is unsuitable for the proposed enclosure, a customer who cannot demonstrate a workable setup plan, a shipping destination we cannot serve safely, or a legal restriction that prevents the sale. If we decline an order after taking a deposit, we will refund the deposit in full.

5. Pricing and Payment

Prices are quoted for the specific animal, habitat or service you request and may change over time. A quotation remains valid for the period stated in it, or for fourteen days if no period is stated. Live animal prices reflect age, morph, sex, feeding history and temperament, and they are not subject to retroactive adjustment once an order is confirmed.

Payment terms are provided with each quotation. Deposits may be required to reserve an animal or to begin a habitat build. Unless we agree otherwise in writing, the balance is due before collection or dispatch. We do not store payment card details on this website. Where a refund is owed under these terms, we will return the amount to the original payment method where possible, within a reasonable period.

6. Live Animal Sales

Live animals are sold subject to the conditions described in this section and in the care card that accompanies each placement. We describe each animal honestly, including its feeding history, its shed record and any known quirk. We encourage you to see the animal feed before purchase where practical, and we will delay a sale if an animal needs additional observation.

We do not guarantee the sex, adult size, colour development or temperament of a growing animal beyond what is stated in writing at the time of sale. Juvenile reptiles change as they mature, and a morph that appears one way as a hatchling may develop differently. What we do guarantee is that the animal was healthy, feeding and correctly described on the day it left our care, and that the husbandry guidance we provided was accurate for the species.

7. Health and Welfare Guarantee

We offer a limited health guarantee on live animals. The guarantee covers the period stated in your care card, which is typically seven days from collection or delivery, provided that you have followed the husbandry instructions we supplied. If an animal becomes ill within that period, contact us immediately at +17198261230 or help@angelareptile.hair. We may ask for photographs, a description of enclosure parameters and, where appropriate, confirmation from a licensed exotics veterinarian.

The guarantee does not cover problems caused by incorrect temperatures, incorrect humidity, inadequate enclosure size, poor diet, exposure to another animal, rough handling or neglect. It also does not cover a failure to quarantine a new animal. Where a covered problem is confirmed, our remedy is, at our discretion, a replacement animal of comparable value or a refund of the purchase price. We do not cover veterinary costs, shipping costs or consequential losses arising from an animal illness.

We are not a veterinary practice and we do not diagnose or treat disease. Where an animal needs medical attention, we will refer you to a licensed exotics veterinarian. Any advice we provide is husbandry guidance based on our experience, and it does not replace professional veterinary assessment.

8. Vivarium Builds and Equipment

When we build a complete vivarium setup, we construct it to the specification agreed with you and test the assembly before handover. We record the target temperature gradient, the humidity range, the thermostat dial position and the component list on a setup card. Our workmanship guarantee covers defects in the build and in the components we supply for the period stated in your confirmation.

You are responsible for operating the habitat correctly after handover. That includes maintaining the correct substrate, monitoring temperatures and humidity, replacing water and food, and cleaning on the schedule we provide. The guarantee does not cover damage caused by incorrect operation, power interruption, physical impact, water spills or the introduction of an animal that was not part of the plan. Consumable items such as substrate, dusting supplements and bulbs are not covered unless they are faulty on delivery.

9. Feeder Insect Subscriptions

Feeder insect subscriptions repeat on the schedule you select until you pause or cancel them. You are responsible for providing correct delivery details and for ensuring that someone can receive live insects promptly. We gut-load and pack insects for transit, but we cannot guarantee survival if a parcel is left in extreme heat, extreme cold or an inaccessible location for an extended period.

If a delivery arrives with unacceptable mortality, contact us within twenty-four hours with a photograph so we can assess the problem and arrange a replacement or credit. Subscription quantities are sized to your collection and may be adjusted as animals grow. You may pause a subscription for brumation or travel, and you may cancel at any time; cancellation stops future deliveries but does not refund deliveries already dispatched. Payments already made for undelivered future shipments are refundable where required by law.

10. Coaching and Health Checks

Coaching sessions and health checks are scheduled appointments at our Provo room or, where we agree, remotely. A health check is a husbandry assessment and is not a veterinary examination. We will always explain the limits of what we can assess and will refer you to a licensed veterinarian where a condition requires diagnosis or treatment.

Appointments may be rescheduled with reasonable notice at no charge. If you miss an appointment without notice, we may retain a booking fee to cover the reserved time. If we must cancel an appointment, we will offer a replacement slot or a refund. During a session you are responsible for the safe handling of your own animal, and you agree to follow our handling instructions while on our premises.

11. Shipping, Collection and Risk

Live animals are shipped only by methods we consider safe for the species and the season, and only where the destination is served and legally permitted. Where shipping is not appropriate, animals are collected in person at 1238 W 430 S, Provo - 84601-3904, Utah, United States (US). We will advise on the safest option during the ordering process.

Risk of loss or damage passes to you when the animal or goods are collected or delivered, except where a covered health or delivery problem applies under these terms. You must inspect a shipment on arrival and report any problem immediately. We are not responsible for delays caused by carriers, weather, customs or events outside our reasonable control, but we will work with you to resolve any resulting welfare concern.

12. Cancellations and Returns

Because live animals and custom habitats are involved, our cancellation and return rules differ from those of a typical retail store. You may cancel an animal order before dispatch or collection and receive a refund of amounts paid, less any deposit stated as non-refundable in your confirmation. Once an animal has been delivered or collected, it may not be returned simply because you changed your mind, though we will always discuss a welfare concern in good faith.

Custom vivarium builds are made to order, so cancellation after construction has begun may incur a charge for work completed and materials used. Unused, undamaged equipment and supplies may be returned within a period stated in your confirmation, provided they are clean and in original packaging. Refunds for returned equipment are issued after inspection. Nothing in this section limits any right you have under mandatory consumer protection law.

13. Animal Welfare and Legal Compliance

Animal welfare is the foundation of this business. We expect every customer to provide a suitable enclosure, correct temperatures and humidity, appropriate food and clean water, and to seek veterinary care when an animal is unwell. If we have a genuine welfare concern about a proposed placement, we may decline the sale or attach conditions to it.

You agree to comply with all laws that apply to the possession, transport, breeding and sale of the species you obtain from us. You also agree not to release a non-native species into the wild, which is harmful to the animal and to local ecosystems, and is illegal in many places. Where a permit is required, you are responsible for obtaining it before taking possession.

14. Acceptable Use of This Website

You agree to use this website lawfully and respectfully. You must not attempt to gain unauthorised access to our systems, interfere with the availability of the site, submit malicious code, scrape content at a volume that degrades service, or use the contact form to send spam, harassment or unlawful material.

We may suspend or block access where we reasonably believe that these rules have been broken or that access threatens the security or integrity of our systems. We may also report unlawful activity to the appropriate authorities. These measures are proportionate and are intended to protect genuine visitors and the business.

15. Intellectual Property

All content on this website, including text, layout, graphics, care sheets and the underlying code, is owned by Angela Reptile Kingdom LLC or used with permission. You may view and print pages for your own personal, non-commercial use. You may not copy, republish, sell or redistribute substantial portions of the content without our prior written consent.

Our business name, logo and the visual identity of the site are protected. You may reference our business by name in an honest, non-misleading way, such as linking to our website. You may not imply a partnership, endorsement or sponsorship that does not exist. Care cards and setup sheets supplied with a purchase may be kept and used by the purchaser for the care of the animal involved.

16. Disclaimers

The website and its content are provided on an as available basis for general information. While we work to keep information accurate and current, we do not warrant that every page is free of error or that the site will always be available. Husbandry outcomes depend on many factors outside our control, including the environment you provide, so we cannot promise a particular result for any animal.

To the fullest extent permitted by law, we disclaim implied warranties that are not expressly stated in these terms. Nothing in this section excludes a warranty or right that cannot lawfully be excluded, including rights under mandatory consumer protection law in your jurisdiction.

17. Limitation of Liability

To the fullest extent permitted by law, Angela Reptile Kingdom LLC is not liable for indirect, incidental, special or consequential losses, including lost profit, lost opportunity or damage arising from an animal illness that was not covered by our health guarantee. Our total liability for any claim relating to a purchase is limited to the amount you paid for the animal, habitat or service that gives rise to the claim.

This limitation does not apply to liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by our negligence. It also does not reduce your statutory rights. Where a jurisdiction does not allow part of this limitation, that part applies only to the extent permitted, and the rest of these terms remain in force.

18. Indemnity

You agree to indemnify Angela Reptile Kingdom LLC against claims, losses and reasonable costs that arise from your breach of these terms, your unlawful use of the website, or your failure to comply with laws that apply to the animals you obtain from us. This includes claims resulting from keeping a species without a required permit or from releasing an animal into the wild.

This indemnity does not apply to the extent that a claim results from our own negligence or breach of these terms. We will notify you promptly of any claim that may be covered, and we will cooperate reasonably in the defence of that claim.

19. Governing Law and Disputes

These terms are governed by the laws of the State of Utah and the applicable laws of the United States, without regard to conflict of law rules. Any dispute that cannot be resolved informally will be brought before the courts of competent jurisdiction serving Utah County, Utah, unless mandatory law in your jurisdiction provides otherwise.

Before starting formal proceedings, we ask that you contact us so that we can try to resolve the matter directly. Most concerns about an animal, a habitat or a delivery can be settled quickly through a conversation. Where a dispute concerns consumer rights, you may also have access to a local consumer protection body or an alternative dispute resolution process.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, our systems or the law. When we make a material change, we will update the effective date at the top of this page and provide a more prominent notice where appropriate. The terms in force at the time of your purchase govern that purchase.

Changes do not apply retroactively to completed transactions in a way that reduces your rights. If you do not accept an updated version of these terms, you should stop using the website and contact us to discuss any ongoing order or subscription. Continued use of the website after an update indicates that you accept the revised terms.

21. Contact Information

If you have a question about these Terms of Service, about an order or about a booking, please contact Angela Reptile Kingdom LLC using the details below. We aim to respond promptly and always within any period required by applicable law.